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Rules of Engagement for Communicating at Work, by Kathleen Redmond, will prove to be a boon to those supervisors and managers who wish to review communication practices and promote greater satisfaction for internal and external customers. — Ken Blanchard, co-author of The One Minute Manager and The Secret

I benefited from working with Kathleen in both a one-on-one and group context, when she facilitated my branch’s annual retreat. She was skillful in managing the group’s dynamics and leading people to engage with each other more constructively. We’re following up on the suggestions she provided, and it has helped us to become a more cohesive team. — Christopher Chen, Team Lead, Leadership Development Branch Ministry of Education Instruction and Leadership Development

Kathleen worked with the results of our 2009 Employee Engagement Survey and conducted focus groups with leaders and employees across the province to provide recommendations for fulfilling one of our strategic mandates: building a high performance team and culture. Thanks to her involvement in this important initiative, we are well on the way to building an appropriate strategy and developing relevant tactics. — Lynn Woodcroft, Manager, Organizational Readiness. Ministry of Training, Colleges and Universities

Kathleen was able to get me interested, motivated throughout our sessions. More importantly for me, she was capable to challenge my pre-conceived ideas and perceptions; she was also extremely successful at gently forcing me to challenge my own thinking while making me feel quite comfortable in the change process. — Jean Rousseau, Executive Business Director, Quebec. Strategic Affairs, Johnson & Johnson Medical Products

I consider Kathleen to be my personal coach. She has helped me in so many areas in my professional and personal life. — Keith Postill, Manager, Confederation Freezers

Kathleen’s insights are incisive and enable effective development. I gained more focus and a clearer self-understanding after working with her; this has helped me to work better and engage my colleagues more effectively. — Christopher Chen, Team Lead, Leadership Development Branch Ministry of Education Instruction and Leadership Development

Kathleen has written a powerful yet simple “how to” guide on engaging employees that can be used by managers and supervisors at all levels. — James Finnigan, Director, Labour Relations & Training, North American Construction Group

I brought Kathleen Redmond into Labatt’s Toronto Brewery ten years ago to help us with training. The program was so successful; National Office implemented the program in all plants across Canada. — Keith Postill, Manager, Confederation Freezers

Leadership by Engagement is a must-read for any manager who wants to improve team focus, communication and productivity. — Christine Tomaselli, Director, Service Culture Development. Starwood Hotels & Resorts Worldwide, Inc.

Kathleen takes the time to do and in depth review of the issues at hand with you .She is an excellent listener, understands the nuances and accountability issues of the of the workplace and from a coaching perspective challenges you to look at yourself, grow from your strengths and leverage from them, and how to how contain your weaknesses. — John Walker, MBA, Dean – The Centre for Hospitality & Culinary Arts. George Brown College

Kathleen shows how communicating honestly and constructively comes from understanding and developing your own character. — Roger HB Davies, CEO, McLuhan & Davies

Kathleen’s unique style of blending personal warmth with professional expertise opened doors for us with staff that were previously inaccessible. I wholeheartedly recommend her. — Lynn Woodcroft, Manager, Organizational Readiness. Ministry of Training, Colleges and Universities